Question 1

How do I place an order?

Accepted Answer

Add products to your cart, proceed to checkout, and pay securely via card (Stripe). For bulk or custom orders, message our manager via Telegram, email, or the contact form — confirmation in 2 business hours.

Question 2

What payment methods do you accept?

Accepted Answer

Visa / Mastercard / Apple Pay / Google Pay via Stripe. Bank transfers (IBAN) for orders above €500. For Ukraine: privat bank transfer / LiqPay also available.

Question 3

Can I get an official invoice?

Accepted Answer

Yes — we issue VAT invoices for B2B (EU VAT ID validated) and simple receipts for B2C. Request via email or tick the invoice checkbox at checkout.

Question 4

Do you offer bulk / B2B discounts?

Accepted Answer

10-49 units: 15% off. 50-99 units: 25% off. 100+ units or distributor contract: individual pricing. Email office.marinac@gmail.com with your volume estimate.

Question 5

Can I modify or cancel my order?

Accepted Answer

Before shipment — yes, contact us within 24 hours. After shipment — we handle it as a return (see Returns section).

Question 6

Is my payment secure?

Accepted Answer

All card data is processed by Stripe (PCI DSS Level 1). MARINAC never sees or stores your card details. Site uses HTTPS with TLS 1.3.

Question 7

Where do you ship?

Accepted Answer

Across Ukraine (Nova Poshta, Ukrposhta) and internationally via DHL & FedEx — EU, UK, Switzerland, Norway, Turkey, Georgia, Moldova. Outside these regions: contact us for a custom quote.

Question 8

How long does delivery take?

Accepted Answer

Nova Poshta: 2-3 business days. Ukrposhta: 3-7 days. DHL/FedEx EU: 3-7 days. UK/CH/NO: 5-10 days. Tracking number emailed on dispatch.

Question 9

How much does shipping cost?

Accepted Answer

Calculated at checkout by weight + destination. Free Nova Poshta delivery for Ukrainian orders over €200. Free DHL Economy for EU orders over €500.

Question 10

How do I track my order?

Accepted Answer

After dispatch you receive a tracking number by email + SMS (if provided). Also visible in your account under Orders → Tracking.

Question 11

What if my package is damaged on arrival?

Accepted Answer

Open the package in front of the courier if possible. Take photos of the damage. Contact us within 48 hours — we ship a replacement at no cost.

Question 12

Do you ship to APO/FPO or PO Box addresses?

Accepted Answer

No — couriers require a physical street address for all international shipments. Business addresses are fine.

Question 13

Are your products waterproof / salt-water safe?

Accepted Answer

All products are designed for marine environments. Metal parts use AISI 316 stainless or 5086 marine-grade aluminum. Electronics-rated enclosures: IP66 minimum, IP68 on sealed cases. Full specs on each product page.

Question 14

What is the warranty period?

Accepted Answer

12 months manufacturer warranty from purchase date against material and workmanship defects. 24 months for products marked Pro Angler Approved. Does not cover misuse, accidents, modifications, or wear-and-tear.

Question 15

Can I order custom dimensions / colors?

Accepted Answer

Yes — organizers, mounting plates, fenders in custom sizes. Lead time 10-14 days. Minimum: 1 unit for simple mods, 5 units for full custom. Send specs to office.marinac@gmail.com.

Question 16

Are spare parts available?

Accepted Answer

Yes — clamps, straps, brackets, bolts, and consumables stocked. Email us the product model + part needed, we confirm availability and ship within 3 days.

Question 17

How do I install Minn Kota mounts on my boat?

Accepted Answer

Each mount ships with hardware + installation guide. For complex installs we provide free video consultation with our engineers (book via contact form). Drill templates sent on request.

Question 18

Can I use your products in freshwater / lakes?

Accepted Answer

Absolutely — all products work in freshwater too. Freshwater actually extends product life vs salt water. Marine-grade materials are overkill for lakes but last longer.

Question 19

What is your return policy?

Accepted Answer

14-day return window from delivery date for unused items in original packaging. Custom-made items and opened hygiene products (neoprene seals) are non-refundable.

Question 20

How do I return an item?

Accepted Answer

Email office.marinac@gmail.com with order number + reason. We issue an RMA number and shipping label. Free returns within Ukraine; international buyer covers return shipping unless the item is defective.

Question 21

When will I receive my refund?

Accepted Answer

Refund processed within 5-7 business days after we receive and inspect the item. Appears on your card in 3-10 days depending on issuing bank.

Question 22

What if the product is defective?

Accepted Answer

Covered by warranty — full refund or free replacement (your choice), including return shipping at our cost. Send 2-3 photos showing the defect.

Question 23

Can I exchange for a different size/color?

Accepted Answer

Yes — same process as return, but we ship the new item without waiting for the old one to arrive (trust-based, standard for existing customers).

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